Search results for Video Teller Machine

17 articles found

• Does the Video Teller Machine accept coin?

  No, the Video Teller Machines do not accept coin or dispense coin back to our members. If you are cashing a check with change, for example a $48.35 check, you tell the Video Teller which account you

• Why should I use a Video Teller Machine?

  Besides the fact that they are simple to use, the Video Teller Machines allow us to serve you on your schedule, with extended drive-thru hours from 7 a.m. to 7 p.m. Monday through Friday and 8 a.m.

• Is there a fee to use a Video Teller Machine?

  No, using a Video Teller Machine is the same as going to the teller window. There are no additional fees.

• What transactions cannot be conducted at the Video Teller Machine?

  Cashier Checks Coin Deposits Notary Endorsements Print Statements Money Orders

• What transactions can be conducted at the Video Teller Machine?

  Almost any transaction that can be completed at a teller window or drive-thru can be completed at a Video Teller Machine. Examples include: Checking/savings deposits Transfer funds between accounts

• What type of bill quality does the Video Teller Machine accept?

  The Video Teller Machines will accept bills that are 1990 or newer so long as they are genuine and free of tears, cuts, folds, tape, pins and clips. Severely damaged bills will be rejected by the

• When making a cash withdrawal what are the denominations the Video Teller Machine will dispense?

  The machine only will dispense denominations of bills that include ones, fives, twenties, and fifties.

• When making a cash deposit what are the accepted denominations for the Video Teller Machine?

  The machine only accepts denominations of bills that are $100 or less (ones, twos, fives, tens, twenties, fifties and one hundred dollar bills).

• What happens when I cash a check or make a deposit through the Video Teller Machine?

  Depositing cash or cashing a check through the Video Teller Machine is as easy as doing it with a teller inside our branch office. There are no envelopes needed – you insert the check or cash

• Are Video Teller Machines replacing employees?

  No, video tellers are an extension of our team, not a replacement for them. Video Teller Machines are operated by a live person who is there to assist you just like you’re accustomed to in the

• What is a Video Teller?

  A video teller is a Dort Financial team member who will guide and assist you with your transaction via video conferencing while you are using our new Video Teller Machines. In fact, you may recognize

• How does a Video Teller work?

  When you’re ready, simply touch the screen to be connected directly to one of our video tellers. You’ll be asked to scan your state issued ID for identification or a Dort Financial ATM/Debit Card and

• Is my conversation with a Video Teller private?

  Yes, your conversations are as private as if you were standing at a traditional teller window. The Video Teller Machines come equipped with adjustable volume settings and a private handset, the

• What makes Dort Financial video tellers unique?

  It’s not just a self-service option like an ATM or our Online Banking. So, if you have a more pressing need and would like help beyond what you can get from a self-service channel, we have a video

• Is there a delay when I use a Video Teller?

  No, your account will be updated in real-time just as it would be at the teller line or drive-up. If you are unsure about the availability of your money, just ask your video teller during the

• Are the remote video tellers Dort Financial employees?

  Yes, our video tellers are Dort Financial team members, working together from our Member Service Center in Grand Blanc.

• Can I deposit bills and checks at the same time?

  No, bills and checks must be separated. However, the video teller can accept cash and check during the same transaction. They just need to be inserted separately.