What do I do if my Mobile Deposit is declined?

If your deposit item is declined, an email will be sent to the address on record indicating the reason for the decline. If you feel you need to discuss the matter in more detail, you can speak to a Member Service Representative at 810-767-8390. Here are some common reasons an item may be declined for deposit:

  • Ineligible check
  • Non-negotiable
  • Missing signature
  • Missing endorsement
  • Stale dated
  • Post-dated
  • Duplicate check
  • Poor image quality
  • Daily deposit item count exceeded
  • Daily deposit dollar amount exceeded
  • Unacceptable item